Kepnertregoe leadership development business training. Upon completion you will begin to see an immediate and longterm return on investment. This is a rational model that is well respected in business management circles. Kepner tregoe invites learners to dig deeper and understand the situations around them better through a set of tried and tested processes. However, for those strategically important choices that you need to be sure to get right, using the kepner tregoe matrix to aid your decision is a ahalysis option. For example, to best denoted how kepner tregoe kt relates to six sigma is as follows. Everything should be very general in nature at this point as you attempt to get a firm grasp on what is going. Learn about the benefits of kepner tregoe problem solving and decision making for your organization. Kepner tregoe method, a problem solving and decision making tool. In this video there is an overview of the kepner tregoe systematic problem solving method which exploring finding the cause of a problem by identifying when the problem does and when the problem doesnt happen. Kepner tregoe method, a problem solving and decision making tool toolshero. Root cause analysis tools and techniques quality digest. The sole purpose of the method is in the name problem analysis.
I didnt have time to read the rest, though the kepner tregoe method appears to be a great and. Six key decision making techniques free ebook in pdf format. The kepnertregoe rational processes maximize the critical thinking skills of people. Problem solving and decision making kepnertregoe the. That probably isnt a question that you think about very often, but you might be a little bit shocked when you take a moment to think about how many choices you actually make in a given day. Through a focus on risk assessment and prioritisation, it aims to achieve a course of action or outcome with the least negative consequences. The kepner tregoe method kt method is a problem analysis model in which the problem is disconnected from the decision. Kepnertregoe kt provides capability development and consulting solutions across the world to help build thinking organizations that resolve the most pressing issues with clarity and confidence. The kepner tregoe clear thinking processes includes, situational analysis, problem analysis, decision analysis and potential problem analysis. About kt about kepner tregoe kepner tregoe history kepner tregoe. During this three day workshop participants will learn how to use the kepner tregoe clear thinking processes. Kepner tregoe is about business problem solving, process improvement, as well as operational improvement. Many clients have embedded these systematic methods into their. Kepnertregoe have other methods to bring you from situational awareness through to solutionopportunity development which should be considered for a complete method to address problems.
Survey of trade study methods for practical decisionmaking. Problem analysis describe the exact problem or issue and identifying and evaluating the causes. This step in the process is all about risk analysis. The new rational manager charles higgins kepner, benjamin b. Founded in 1958 based on groundbreaking research on how people think, solve problems and make decisions, princetonbased kepnertregoe is dedicated to helping organizations achieve operational. A method based on the improved kepnertregoe program for. Books brought to you by kepnertregoe kt have been written by experts in the fields of kepnertregoe s critical rational processes, strategic leadership, organizational improvement, project management or strategy implementation. The kepnertregoe method, developed by social scientists charles kepner and benjamin tregoe, is a problem solving and decision making framework. Kepner and tregoe observed, while working at the rand corporation on improving the us air defense, that some people made better decisions than others, and endeavored to study and explain the decision making process to help people improve decisions. Kepner tregoe history spans more than 50 years of expertise.
Cereal is clearly not getting to market fast enough to retain freshness. Their research was based on their observations at rand corporation of how air force. The 6th international days of statistics and economics, prague, september 15, 2012 452 1 background business people pay a particular attention to a specific problem solving and decisionmaking process developed by consulting and training firm kepner tregoe inc. The teams solving the problems has used the kepnertregoe kt methodology. Identify the problem using kepner tregoes unique approach of comparing items that do not have the problem. It helps you maximize critical thinking skills, systematically organize and prioritize information, set. The kepner tregoe method ktmethod is a problem analysis model in which the problem is disconnected from the decision.
Presented to the faculty of the division of business and business education kansas state teachers college. Troubleshooting techniques problem solving and decision. It is very detailed and complex method applicable in many areas, which is much broader than just idea selection. Think of a problem one that you are currently experiencing in your job or one that you have experienced in the past. An english synonym for this problem solving method is problem solving and decision making psdm. It is a stepbystep approach for systematically solving problems, making. Problem solving and decision making kepner tregoe cause. This leads to how to generate lots of options and selecting the best option scientifically, using must haves and nice to haves.
The headings below provide a bare outline and it follows two main stages, each has seven steps. Books brought to you by kepner tregoe kt have been written by experts in the fields of kepner tregoe s critical rational processes, strategic leadership, organizational improvement, project management or strategy implementation. It is a structured methodology for gathering information and prioritizing and evaluating it. Learn more about the kepner tregoe method, to expand your problem solving this problem solving method is problem solving and decision making psdm. Two social scientists and working for the rand corporation, they conducted their research on flaws in decision making within the air force. It is called also a root cause analysis and decisionmaking method. An important aspect of kepner tregoe decision making is the assessment and prioritizing of risk. The kepnertregoe matrix is a special, wellorchestrated, synchronized and documented root cause analysis and decisionmaking method it is a conscious, stepbystep approach for systematically solving problems, making good decisions, and analyzing potential risks and opportunities. Kepner tregoe decision making is a structured methodology for gathering information and prioritizing and evaluating it. The futures wheel is a method for graphical visualisation of direct and indirect future consequences of a particular change or development. Kepner tregoe method, a problem solving and decision. This article explains the kepner tregoe method, also known as the kt method, developed by charles kepner and benjamin tregoe in a practical way. Read the sentence with emphasis on each of these words what questions.
They were studying thinking process behind decison making and solving critical problems. Find root cause, make better decisions, manage risk. Having members of your it organization trained and certified in kepner tregoe methods will dramatically increase your chances of itsm success. The kepner tregoe process is a result of research on us air defence. After reading you will understand the basics of this powerful problem solving tool what is the kepner tregoe method. Summary of kepnertregoe matrix root cause analysis. Kepner tregoe kt kepner tregoe kt is a problem solving and decision making method. The method is fully developed, with recommended techniques, worksheets, training programmes, etc.
The kepnertregoe matrix comprises four basic steps. It is sometimes called a root cause analysisand decisionmaking method. The kepnertregoe approach is based on the premise that the end goal of any decision is to make the \\. Troubleshooting techniques problem solving and decision making. Kt tools problem solving, decision making, project mgmt, engineering the performance system are support tools to six sigma s dmaic process. I have used kt methods numerous times to apply process improvement per six sigma and lean manufacturing. In partial fulfillment of the requirements for the degree ster of science. It is also referred to as the kepnertregoe matrix, kt method, and psdm problem solving and decision making. Analytic hierarchy process pugh method summary three mcda methods were applied to a green vehicle trade study. As a result, the electric vehicle scored highest as the most suitable ahp option. Situation appraisal identify concerns and outline the priorities of the work environment.
It helps untangle the confusion and remove roadblocks that usually hinder us from seeing the whole picture, delaying us from resolving what concerns us the most. Often there is pressure of time to solve the problems and it is debatable what the right way of solving these problems is. Kepner and tregoe 1981 describe the method below, but its origins date from the 1950s. The kepner tregoe matrix is a one of the most unique, documented analysis and decisionmaking methods. Rm3, per participant, rm2, for 3 or more fees before any applicable taxes. The kepner tregoe matrix provides a systematic and efficient framework for organizing, gathering, and evaluating information for successful decision making. This way, students and business professionals can develop themselves optimally, discover new topics and interests and realize their personal goals. According to the kepner tregoe method, different tasks involve different problems, which in turn need different approaches. Basic premise is that there is something that distinguishes what the problem is from what it is not. One wellknown method for making decisions on specific issues was developed by charles kepner and benjamin tregoe in their book the rational manager published in 1965. Alternatively, the pugh and kt methods resulted in the hybrid electric as the optimal choice. Situation appraisal this program trains the it professional on how to clarify issues, set priority and plan appropriate resolutions.